State Farm® Insurance Agent Roberto Martinez

"Sandra is amazing to work with ,She makes the process smooth and answers all my questions with patience and clarity Highly recommend her if you’re looking for great service and support with your insurance needs ! Thank you"

"Valeria was very helpful and had good customer service !"

"Sandra is absolutely amazing! Very efficient and knowledgeable. I love working with this agency!"

"Sandra is always so helpful and friendly! She goes above and beyond to make sure I’m taken care of. I truly appreciate all her help!"

"Roberto and his team took great care of me! I’m relocating to the Denver area for work and needed to get my insurance policy switched over quickly. Roberto took the time to stop everything he was doing to make sure my policy was updated and even continued working on it after hours to get everything taken care of.

I highly recommend Roberto and his team to anyone in the Denver area looking for help with their insurance or policy needs. Great service, very responsive, and truly went above and beyond!"

"I had such a great experience working with Alexa! She made the entire process so easy and comfortable from beginning to end. She was patient with all of my questions, explained everything in a way that actually made sense, and genuinely took the time to make sure I understood my options instead of ever making me feel rushed.

What I appreciate most about Alexa is that she truly cares about the people she helps, and it shows. She’s incredibly knowledgeable, professional, and reliable, but she also has such a warm and welcoming personality that makes you feel like you’re talking to someone who genuinely has your best interest in mind. I couldn’t recommend her enough. If you get the chance to work with Alexa, you’re definitely in good hands!"

"I had the pleasure of working with Sandra!! She is so kind and did an amazing job setting up policies to help my family!! She got us much better coverage while also saving me a ton of money!! Highly recommend this agency !"

"I had a great experience! The customer service was outstanding, Alexa was friendly, professional, and took the time to answer all of my questions. They made the entire process easy and stress-free. I truly felt valued as a customer and would highly recommend them to anyone looking for excellent service. Thank you for going above and beyond!"

"Great experience with Sandra! She was friendly, knowledgeable, and made the process quick and easy. I highly recommend them for anyone looking for excellent customer service."

"Roberto and his team have been taking care of me for 3 years now. They have saved me money and lowered my deductibles. Love these guys. KLO"

"Alexandra was incredibly helpful throughout the entire car insurance process. She took the time to explain all of my options, answered every question patiently, and helped me find the best coverage for my needs. Her professionalism, knowledge, and excellent customer service made the experience easy and stress-free. I highly recommend Alexandra to anyone looking for assistance with their insurance needs."

"Excelente Servicio de Alexa y la póliza mucho más económica que en otras aseguradoras.
Si quieren estar a gusto con su seguro de Auto, casa e incluso de vida llamen Alexa que tiene un muy buen servicio y se ajusta a su necesidad. Gracias"

"Muy amable y me explicó muy bien"

"I have been with USAA for 14 years. Something told me to get a quote. I am so glad I talked to Alexandra. She gave me a quote that was literally half of what I have been paying with USAA. I called today and talked to Audrey and put the policy in motion. Thank you State Farm for saving me plenty of money!!!!"

"Formal Complaint
I am writing to formally lodge a complaint regarding an unresolved issue with my homeowner’s insurance policy, managed by State Farm Insurance and overseen by agent Roberto Martinez.
Background:
Five years ago (Date of loss: February 8, 2021), my home, suffered water damage due to a faulty plumbing fixture connected to my refrigerator. I promptly filed a claim with State Farm Insurance. In 2022, it was determined that I, as the consumer, was not at fault for the incident.

Ongoing Issue:
Despite the finding that I was not at fault, my claim history continues to reflect this event, resulting in increased insurance premiums. Furthermore, I have not received reimbursement for my $4,157.00 deductible, as stipulated in my contract. Over the years, I have maintained regular contact with your team, but have repeatedly received similar responses and have not seen any progress toward resolving my concerns.
Thank you for your attention.
Sincerely,
Jonathan J Perez"

"I had an excellent experience working with Alexa for my auto insurance. She was extremely knowledgeable, patient, and took the time to explain all of my coverage options in a clear and easy-to-understand way. The process was smooth and stress-free, and I felt confident knowing I had the right coverage for my needs. Her professionalism and responsiveness truly stood out. I highly recommend her to anyone looking for reliable and trustworthy auto insurance guidance."

"Quiero agradecer a Alexandra por su calidad de servicio al cliente , me ayudo con la Aseguranza mis carros , y fue muy amable y servicial .. gracias Alexa por tu ayuda , fue rápido y precisa justo lo que necesitaba . 100% 💯 recomendada ."

"I have had auto and home insurance with this agent for nine years. Contact with this office has continued to decline to the point that I will be looking for a new agent!"

"The entire process of switching over to StateFarm was handled and executed flawlessly. Not to mention I am happy with the rates I was given.

Would highly recommend this StateFarm agent to everyone."

""The way they handled this was the worst. To cut a long story short, they told me that my coverage would be invalid only for that specific day of the accident, the one day I wasn't covered.
I had been a customer for 10 years and had never once been late with or missed a payment. This year was the first time my credit card's auto-payment didn't go through because I lost my wallet. So, when I called to make a payment, they spoke to me as if I were the problem, asking why I was paying over the phone. When I tried to call to pay, they wouldn't answer, and even when I left a voicemail, they never called me back.
Insurance is something you have for emergencies—like losing your wallet, losing your car keys, or getting into an accident at a funeral or in another state. They didn't take any of those circumstances into account. The agent kept passing the responsibility to the claims office. Despite being a member for over 10 years, I couldn't receive the car insurance benefits. They said I had no coverage for just that single day (the day I had the accident)."only one day."

"We have been clients of Roberto Martinez for over 4 years, and he and his staff have always provided us with good service with our insurance policies."

"Muy buena atención gracias a la señorita Alexa por ayudarme con mi aseguranza y por su excelente atención y muy amable para ayudar en cualquier pregunta sobre tu póliza muchas gracias 🙏"

"Una experiencia fantástica, muy profesional la agente Alexa y muy complasido con el resultado de mi gestión."

"Muy buena atención. Gracias a la señorita Alexa por ayudarme con mi aseguranza y por su excelente atención"

"Excelente servicio!"